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What You Need to Know About Our Terms

When you open an okebos account, you're agreeing to a straightforward set of rules designed to keep your play safe and your withdrawals smooth.

Account Security FirstClear Payment RulesYour Data ProtectedReal Support Access
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okebos What You Need to Know About Our Terms
HELP WHEN YOU NEED IT

How to Reach Us About Terms or Account Issues

Live Chat Open the chat widget in the bottom-right corner of your lobby. Our team responds in Indonesian and English during business hours (08:00–23:00 Jakarta time, seven days a week) for immediate help with account, payment or terms questions.
Email Support Send account or terms queries to [email protected] and expect a reply within 24 hours. Include your account number and a clear description of what you need clarified about the terms or your account status.
In-Account Help Centre Jump into Settings > Help from your account menu to find instant answers to common terms questions, payment troubleshooting, and account security guides without leaving the lobby.
SECURITY AND FAIRNESS

How We Protect Your Account and Data

Account Verification

When you sign up, we verify your identity and address to prevent fraud and money-laundering. This is a one-time check that unlocks full access to deposits via DANA, OVO, GoPay and QRIS and fast withdrawals to your registered bank account.

Data Encryption

All your account data—login details, payment info, play history—travels over SSL encryption the same way your bank uses it. We never share your personal information with third parties without your consent, except as required by Indonesian law.

Withdrawal & Payout Verification

Every withdrawal request is reviewed by our compliance team to confirm the funds are yours and the request matches your registered details. Verified withdrawals clear to DANA, OVO, GoPay or your bank account within 24 hours.

Game Fairness Certification

All games on okebos come from licensed studios—like Pragmatic Play, Microgaming, and Evolution—and use certified random-number generators. Game outcomes are never manipulated, and house edges are fixed per game.

Account Access & Changes

You can update your password, email, phone number and payment details anytime from the account Settings menu. If you spot unauthorized activity, contact support immediately and we'll freeze your account while we investigate.

Data Retention Policy

We keep your account data for as long as your account is active. After you close your account, we retain records for seven years to meet tax and legal obligations, then securely delete everything else.

Answers to Common Terms & Conditions Questions

Multi-accounting is a breach of our terms and we'll close both accounts immediately. Any balance in those accounts is forfeited. We detect duplicate accounts through device fingerprinting, IP logs, and payment method matching. If you've lost access to an old account, contact support with proof and we can help you migrate funds.

You can withdraw your deposit at any time. There's no wagering requirement or playthrough rule on deposits themselves. Your balance is always yours to cash out, though we do verify each withdrawal for fraud prevention. Verified withdrawals to DANA, OVO, GoPay or your bank account usually clear within 24 hours.

We close accounts only if we find breach of terms—fraud, underage play, or bonus abuse. If we close your account, we notify you by email with the reason and a timeline to withdraw your remaining balance. If you disagree, our support team can review the decision within seven days.

okebos does not deduct tax on winnings. Indonesian tax law may apply to gaming income depending on your residency status. We recommend checking with a local tax advisor. We report large withdrawals to authorities as required by law, but any tax bill is your responsibility.

Our support team in live chat (08:00–23:00 Jakarta time) and email ([email protected]) can walk you through any clause you find unclear. We also publish a plain-language FAQ in your account Help Centre. If you want to dispute a terms interpretation, we'll escalate to our compliance officer.

Inactive accounts remain open indefinitely. Your balance is safe and you can return to play at any time. We do not charge inactivity fees. If your account is ever closed due to a terms breach, we notify you by email so you can withdraw funds before the closure is final.

Yes. You can update your phone number, email and registered payment method anytime from Settings in your lobby. If you want to change your registered name or date of birth, contact support with identity verification—we need to confirm these match your legal documents for compliance.

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