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How okebos keeps your account secure and your data private

When you open an account with us, your financial data, payment details and withdrawal history are protected by industry-standard encryption.

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What our legal terms cover

okebos Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service outline how we handle your account, deposits and withdrawals. When you deposit via DANA, OVO, GoPay or QRIS, that transaction is logged and verified in your account wallet. Withdrawals go through the same payment rail you used to deposit, and we keep

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records of every transaction for your protection and regulatory compliance. Your account belongs to you; we enforce age and identity verification at sign-up so the lobby is safe for everyone. If you need to close your account or dispute a transaction, our support team handles requests
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within 48 business hours. Access or eligibility depends on local law and is available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US WHEN YOU NEED

How to contact us about legal or account matters

Live chat Available seven days a week between 09:00 and 23:00 Western Indonesia Time. Our team answers account questions, policy clarifications and data requests in English and Indonesian.

Email support Send formal requests, account closures or data access inquiries to our legal team. We reply within 48 hours during business days. Use this channel for documentation you need to keep on file.

Account settings Update your payment method, contact details or security preferences directly in the Settings tab under Account. Changes take effect immediately and are logged for your audit trail.

HOW WE PROTECT YOU

Data security, cookies and account access explained

Data encryption

All account data, including your banking details and withdrawal history, is encrypted in transit and at rest. We do not sell or share your personal information with third parties outside the payment processing chain.

Cookie use

Our site uses cookies to keep you logged in, remember your preferences and prevent fraud. You can view our full cookie policy in your account settings or contact our support team for a copy.

Account verification

When you sign up, we verify your identity and age using the details you provide. This protects your account from unauthorised access and ensures our lobby meets local requirements.

Data retention

We keep transaction records for seven years for regulatory compliance. Account data is retained for as long as your account is active, then deleted upon closure unless law requires longer storage.

Password security

Your password is hashed and never stored in plain text. Change it anytime in Account Settings. If you forget it, use the reset link on the login page; a new link arrives via your registered email.

Request your data

Contact our support team to request a copy of your personal data, account history or withdrawal records. We provide it in a readable format within seven business days at no cost.

Frequently asked questions on legal and account matters

You can close your account anytime through Account Settings. If you have a balance, we'll withdraw it to your registered payment method within three business days. Once closed, your account cannot be reopened, but your data is retained per our retention policy.

Contact our support team with the transaction ID or date. We investigate disputes within 48 hours and, if we find an error, reverse the charge to your payment method. Keep your transaction receipt for reference.

Yes. We encrypt all payment details and do not store your full card or wallet number. Payment details are used only to process deposits and withdrawals and are never shared with third parties outside our payment processor.

Yes, update both in Account Settings under Personal Information. A verification code will be sent to your current email; confirm it to complete the change. This protects your account from unauthorised updates.

If your account shows no activity for 12 months, we may mark it dormant but do not close it automatically. Any balance remains yours. You can reactivate your account anytime by logging in and passing a quick security check.

Log into your account and go to History or Statements. Download your transaction record as a PDF. For a longer history or official statement, contact our support team with your request and we'll send it within five business days.

We may temporarily restrict withdrawals while we verify your identity. You'll receive an email with instructions. Respond to the verification request and your account will be unlocked within 24 hours once confirmed as legitimate.

How okebos keeps your account secure and your data private

How to contact us about legal or account matters

Data security, cookies and account access explained

Data encryption

Cookie use

Account verification

Data retention

Password security

Request your data

Frequently asked questions on legal and account matters

01 What happens if I want to close my account?

02 How do I dispute a transaction or withdrawal?

03 Is my DANA, OVO, GoPay or QRIS data safe with okebos?

04 Can I change my registered email or phone number?

05 What is your policy on account dormancy?

06 How can I access my full transaction history for tax or personal records?

07 What happens if okebos suspects suspicious activity on my account?

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