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How okebos protects your privacy

We collect only what we need to verify your account, process your DANA, OVO, GoPay and QRIS deposits, and pay out your winnings.

Encrypted account securityNo data sales to third partiesDANA, OVO, GoPay, QRIS protectedRequest or delete your info anytime
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okebos How okebos protects your privacy
PRIVACY CONTACT CHANNELS

How to reach us about your data

If you have questions about how we handle your privacy, want to see what data we hold, or need to request changes to your account, our support team is ready to help.

Live Chat Available in-lobby during peak hours. Ask about your account data, request exports, or report privacy concerns directly to an agent.
Email Support Send detailed privacy requests to [email protected]. Include your account ID and specify what data you need or changes you want.
In-App Messaging Open the settings menu in your account and use the privacy centre to submit data requests, view retention settings, and manage contact preferences.
DATA SECURITY ESSENTIALS

How we keep your information safe

okebos encrypts all account data and payment details using industry-standard TLS protocols. When you deposit via DANA, OVO, GoPay or QRIS, your payment credentials are never stored on our servers—only transaction IDs…

Encryption & Storage

Your registration details, account balance and transaction history are encrypted at rest and in transit. Payment method info is tokenised and never stored in plaintext.

Payment Data Protection

DANA, OVO, GoPay and QRIS credentials are handled by our partners' secure gateways. We log only the transaction outcome and timestamp, not your payment details.

Access Control

Only authorised staff can view account data for support or fraud checks. Each access is logged. You can see your login history in account settings.

Data Retention

Active account data is kept for the lifetime of your account. After closure, transaction records are retained for 5 years to comply with local law and anti-fraud obligations.

Breach Response

If we detect unauthorized access, we notify affected accounts within 48 hours, lock compromised sessions, and guide you through account recovery steps.

Your Data Rights

You can request a full export of your data, correct inaccurate details, or ask us to delete non-essential information anytime via support or the account settings menu.

Common questions about your data on okebos

Players in Medan and across Indonesia often ask how we use their data, whether their payment details are safe, and how they can control what we collect. Here are the answers that matter most.

We collect your name, email, phone number, date of birth, and residential address to verify your identity and comply with local law. When you deposit via DANA, OVO, GoPay or QRIS, we also log the payment method and transaction ID. We do not ask for payment credentials—those stay between you and your payment provider.

No. We never sell your personal information to marketers, advertisers or other third parties. We share data only with our payment processors and fraud-prevention partners when needed to complete your transaction or prevent abuse.

We delete most account details within 30 days of closure. Transaction records and login history are kept for 5 years to meet legal reporting requirements and fraud investigations. You can request permanent deletion of non-essential data anytime.

Yes. Go to your account settings and open the privacy centre, or contact support via email at [email protected]. We send you a complete data export within 7 business days, including your registration info, transaction history, and device login records.

We use cookies to keep you logged in, remember your preferences, and track how you navigate the site to spot fraud or technical issues. We do not use cookies for marketing or to build a profile of you outside okebos. You can manage cookie settings in your browser anytime.

Log out immediately and contact our support team via live chat or email at [email protected]. We will lock your account, review your login history, and help you reset your password. If your DANA, OVO, GoPay or QRIS payment method was used without permission, report it to your bank as well.

No. okebos does not request access to your camera, microphone, or GPS location. We log your device type and IP address only to verify login location and prevent unauthorised access. You can review these details in your account settings anytime.

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